If you have an account, use these automated services. Account Maintenance Change Password Order Tracking Additional Shipping Addresses For Returns, Email Returns@M-and-D.com. Please include order number, which item(s) you'd like to return, and the reason for the return. Saved Carts / Recurring Orders To create an account, click here We're here to help! Email us at CustomerService@M-and-D.com Ordering Information We ship orders via a number of carriers including UPS, DHL and USPS. Shipping charges depend on the items ordered and on your location. The exact shipping charges for your order will be displayed before you complete the order. Order Status Inquiries Orders for in-stock items should arrive within 10 business days - usually much sooner. If your order has not arrived within that time then it may be temporarily out of stock - you should have received an email in that case. Your order may arrive in multiple shipments. For an update on your order status, use our automated services at the top of this page or email us at OrderInfo@M-and-D.com . Please provide your order number.. Parts Inquires If you can't find the item you need, click HERE Returns Most items can be returned within 30 days of purchase. Electrical items, Videos and CD-Roms are not returnable. To return an item, you need a Return Authorization Number (RMA). Returns without proper authorization will be refused. To request an RMA, use the automated services at the top of this page or email us at Returns@M-and-D.com . Please provide as much information as possible about the item. Returns are subject to a 15% restocking fee. Phone (440) 914-1252 or 866-914-1252 Mon-Fri 9AM - 5PM Eastern Sat 10AM - 2PM Fax Toll Free 877-571-4602 US Mail M&D Mower 25405 Broadway Ave. Unit 4 Oakwood Village, OH 44146 CLICK HERE FOR MAP